Returns, Refunds and Cancellations

Version 1.0

Updated 20th February 2021

1. General

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

All returned goods should carry a copy of the original invoice and a completed Returns Slip. We recommend you keep a copy of these for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows: 


RETURNS ADDRESS

Powder Monkey Small Arms Ltd

Unit 15, 1-2 Sparrow Way

Hersden

Canterbury

Kent

CT3 4AL

 

The Goods in question must be returned to us unopened within 14 days of your cancellation notice and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale.

2. Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within [30] days of receipt. We recommend obtaining proof of postage. A full refund [minus the shipping costs] will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

3. Faulty Goods

If any of the goods are faulty, we will either refund the cost amount in full or send you a replacement free of charge.

4. Exchanging goods

If you would like to exchange any items, please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

5. Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched, we cannot add anymore items and you will be required to place an additional order.

6. Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

7. My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque to cover any refund costs.

8. When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to [3] working days for the refund to show on you card.